Frequently Asked Questions :
What is SunriseScribe.com?
SunriseScribe.com is a web-based transcription service. It involves you dictating your patient reports using a telephone or a hand held digital Dictaphone and submitting them via SunrisePAL service tool. The transcribed reports will be ready for you to download the very next day. Your reports are secure and have password-protected access.

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What dictation options do you provide to dictate patient reports?
You may choose to dictate your patient reports using either of the following dictation options:

  • Telephone Dictation System
  • Digital Dictaphone

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Is there a toll free access to the Telephone Dictation System?
Yes. 1-866-SIS-TALK (747-8255)

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Is the Telephone Dictation System available during nights, weekends and holidays?
Yes

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What types of digital Dictaphones do you support?
Olympus & Sony

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How can I send you the dictions, if I use a Dictaphone?
When you sign up for our service, you will receive our SunrisePAL service tool. We will install it on one of your office PCs, which will enable you to send your dictations.

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How do I receive my transcriptions?
When you sign up for our service, you will receive our SunrisePAL service tool. We will install it on one of your office PCs, which will enable you to receive your transcriptions.

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Am I going to be charged any fee for SunrisePAL?
No. SunrisePAL is offered as part of the service we provide and you will not be charged any fee for the service tool.

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Do you provide technical support?
Yes. The technical support we provide is limited to SunrisePAL only.

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What are the technical requirements to start using your service?

  • Desktop or Laptop with Windows XP/2000 Pro

  • Microsoft Word 97 or Later

  • Internet Connection ( Preferably High Speed)

  • Telephone (or) Preferably a Dictaphone

  • SunrisePAL service tool

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